Warranty
All of our products come with at least 2 years warranty.
Standard Delivery
Due to high demand, we are experiencing delays in deliveries. Please allow an additional 2 days for delivery [IRE only].
(UK Mainland 2-4 Working Days) £2.95 (Free for orders over £50). (EIRE Southern Ireland & Channel Islands 7-10 working days) £8.33.
Our nominated carrier is Parcel Force. Deliveries are made Monday – Friday between 9.00am – 6.00pm (excluding Bank Holidays). Republic of Ireland and Channel Islands Delivery: Please expect delivery within 7-10 business days. Customs duty charges will apply [ROI only]
All Grand Hybrid and selected Home Pianos will be delivered via our nominated carriers - TNT or Pianospeed (model dependent).
TNT Delivery
Express delivery option not available.
Delivery via TNT couriers. This is a drop off service to a ground floor only.
Casio will email within 48hrs to arrange a suitable delivery day. Deliveries are between Monday - Friday any time between 8am - 6pm. Excludes Bank Holidays.
Republic of Ireland and Channel Islands Delivery:
Please expect delivery within 7-10 business days. Customs duty charges will apply [ROI only]
Pianospeed Delivery
Express delivery option not available.
Delivery will be completed via dedicated courier partners "Pianospeed".
Service includes delivery and assembly to a ground floor address only (for additonal requirements email ecom@casio.co.uk).
Pianospeed will contact within 48-72 hrs [Mon-Fri] to arrange a suitable delivery day. Deliveries are between Monday - Friday any time between 8am - 6pm. Excludes Bank Holidays.
If you require any further information relating to the Delivery service used, please call us at +44 (0) 208 450 9131.
Returns
If for any reason you change your mind or are not satisfied with your purchase, please return your purchase to Casio within 28 days of purchase. Please note that with the exception of faulty products, we cannot accept the return of items, which have been opened or used. This does not affect your statutory rights.
The below process should be followed:
1 - Complete the short form that accompanies your product. Please ensure that you complete all of the sections, as this will guarantee the timely processing of your return/exchange.
2 - Place your item in the original packaging along with the form. Please ensure that the product is pristine with all original manuals and tags.
3 - Send the box to us using a recorded/signed & trackable service to the address below. Please note, we cannot be held responsible for a package that has not been received by us.
4 - Return Address
Yusen Logistics Co Ltd
Casio Returns - Bay 32
Bradbourne Drive
Tilbrook
Milton Keynes
MK7 8BN
Tel: +44 (0) 208 450 9131
Email: returns@casio.co.uk
5 - Retain your tracking details, until you receive notification from Casio that your returned product has been safely received. Once received and processed, it may take up to 5-7 business days for your refund to be displayed on your payment card statement.
