Customer Support Repair and Servicing Procedures for Consumer Products

In order to obtain either a service or repair on a Casio product within the UK or Ireland, we recommend you use our online repairs process, here you will be able to book in and track your repair to completion with a minimum of fuss.

Book in your repair Online

You may also send your product directly to our service centre as long as it is accompanied with a completed “Casio Service Request Form”. You can complete and print your form from this link.

Casio Service Request Form

For both online and direct returns, please return your product to:

Casio Service Centre
The Hive Building, 
26 Wembley Park Boulevard, 
Wembley Park, 
HA9 0HP.

Please note that this address is located on a security controlled site and we will be unable to offer a drop off/collection service for members of the public for repairs or any other service related issues.

Due to the possibility of damage during shipping, it is recommended when sending the product that you package it securely and send it via an insured postal service, in order to trace your item.

We can usually repair most products within 7-10 working days*, subject to the availability of parts and the condition of the product.

If you are making a warranty claim, you will need to provide a COPY of a receipt or alternative physical proof of purchase indicating a recognised retailer.

*If you are returning a Business Solutions product under an alternative contract, please refer to the terms and condition of that specific contract for full details on repair times.