The New Inn Pub in Norwich Re-Opens with the Easy To Use Casio QT-6600 EPoS Terminal

November 3, 2010

The New Inn

Based in Norwich, The New Inn Pub first opened its doors in 1853. With seven employees and serving roughly 60 covers a day, Mick Walker re-launched the pub in October 2011.

The Challenge

The New Inn Pub was Mick’s first Pub. To minimise risk, he wanted a reliable and efficient EPOS system that was proven in the market place.

Mick explains:

“We needed a till because we felt that there wasn’t a speedy enough cash register here to begin with. As we are new to the business, our Punch Taverns Business Relations Manager (BRM) suggested that we should have an EPoS solution that would help us with stock taking and show us exactly what we are selling. This would have massive long term benefits.”

The Requirements

Mick was searching for a fast and cost effective solution that would be easy to set-up and quick and simple to train staff. An EPOS solution that would manage both the front-of-house and back-office requirements was required. For a suitable solution, Mick approached MicroTill who were working in conjunction with Punch Taverns.

The Solution

After carefully assessing Mick’s requirements, MicroTill had suggested the QT-6600 and the Casio Business Management Solution Software (CBMS).

Mick explains:

“The Casio EPoS system was suggested to me because of the quick and easy set-up. I was advised that it would thoroughly help me with stock taking and real time sales and stock inventory.”

Key Features of the QT-6600

  • Touch panel and control 
  • 15 inch colour LCD
  • Expert floor planning
  • Splash proof
  • Excellent clear graphics
  • Optional magnetic card Secure operator log-in via Dallas keys
  • Integrated rear display
  • FTP functionality
  • Enhanced functionality for the end user
  • Reader
  • Optional external thermal printer
  • Optional Wireless Waitressing system

 

Mick explains:

“The Casio terminal has been very straight forward and the staff have picked it up really quickly. As our menu changes frequently, it has been easy to add new products onto the till by using the back office software.”

 

The Benefits

  • The Cabin Pub has benefited enormously from the QT-6600:
  • Stylish design with small foot print that ideally fit into tight spaces
  • Expert floor management system
  • Comprehensive and customising reporting
  • Optional Casio Hospitality back office software for complete stock management.
  • Simplified graphical split bill operation
  • Sales are sped up with the large LCD touch screen

Mick explains: “I would recommend the Casio EPOS solution to another pub owner without adoubt. The ease of use is the main feature that we have all benefited from. I can clearly see the benefits of being able to see what I’ve sold and when I’ve sold it. This helps enormously when ordering because I will be able to look back and see what products were and were not selling. Overtime, it will be great when I can look back at the seasons and make comparisons over time. Bar side, the overall all till experience has been excellent, quick and simple, and I’m really pleased with it.The tills have been easy to use and fool proof.. Anyone can use it! I can clearly see the long term value and benefits of owning a Casio EPoS solution”.

The Future

Peter is eager to improve serving time and the overall all customer experience further with a final comment.

“I am considering the hand-held device for the summer and our outside tables. We are also excited to launch our loyalty card scheme in the next few months which will be brilliant for our regular customers.”