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Customer Services Division

You recently used the services offered by our Customer Services Division and in the interest of improving the quality of our products and service, we would be grateful if you could spend a few moments to complete this questionnaire. Please select the appropriate answers, via the radio buttons below and fill in comments where relevant.

(Fields marked with a * are required)

SUPPLY OF REPAIR SERVICE QUESTIONNAIRE
REPAIR NO.
(Where's my Repair No?)
ACCOUNT TYPE HELD*  
PRODUCT TYPE*



  
TELEPHONE RESPONSE-COURTESY & PROFESSIONALISM*    
RECEPTION-COURTESY & PROFESSIONALISM*    
TECHNICAL SUPPORT*    
TIME TAKEN TO REPAIR UNIT*  
WAS THE CHARGE FOR THE REPAIR : *    
ARE YOU SATISFIED WITH THE REPAIRED UNIT?*  
WAS THE UNIT PACKED WELL FOR RETURN TO YOU?*  
WAS THE DOCUMENTATION EASY TO UNDERSTAND?*  
ARE YOU SATISFIED WITH THE SERVICE RECEIVED?*  
WHAT WAS THE MOST IMPORTANT SERVICE FACTOR FOR YOU?*    
WOULD THE SERVICE YOU RECEIVED MAKE YOU MORE OR LESS LIKELY TO PURCHASE CASIO PRODUCTS?*  
DID YOU UTILISE REPAIR TRACKING VIA THE WEBSITE?*  
 
FURTHER COMMENTS
(if applicable)

50 characters left

 
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